eBill - City West Water

Thank you for registering for City West Water’s eBill service

There doesn’t seem to be a match with the details you have entered and our records. Let’s fix this! Please contact us on 131 691 between 8.30am – 5pm Monday to Friday or complete our Contact us form

Thank you for registering for City West Water’s eBill service

You will receive an email confirmation link shortly. You must select the link in the confirmation email to complete your request. If you haven't received the email in the next 15 minutes, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday, for assistance. Please note: the link in the email will expire in 24 hours.

Register for eBilling

Go paperless and receive your quarterly statement via email.

There's many benefits to signing up and here’s five great reasons why:

  • lessen paper clutter around your home
  • enjoy the convenience of having your eBill delivered securely to your inbox
  • view your ebill anytime from your phone, tablet, pc or desktop, making paying your bill easier
  • retrieve previous bills fast from your personal email account whenever you need – especially handy around tax time
  • reduce time spent storing statements on your fridge, message board or searching for mislaid bills.

Still have questions? Visit our FAQ page.

How do I register?

Residential customers please fill in the form below.

Business customers, please call us on 131 691 and we’ll process your registration swiftly over the phone.

Ready to sign up?

*Tip Before signing up for eBilling, find a City West Water bill so you can input your account number below.



Sorry, we are unable to identify you based on the information you provided. Please review your information and try again.
For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, an unknown error has occurred. Please try again. If you continue to have difficulties, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

The account number provided is already registered for eBill. For enquiries regarding this account, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

If you are already registered, you can update your email. For assistance, please contact us on 131 691 between 8.30am - 5.00pm, Monday to Friday, or email us.

Update your email - City West Water

Thank you for your request to update your email

You will receive an email confirmation link shortly. You must select the link in the confirmation email to complete your request. If you haven't received the email in the next 15 minutes, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday, for assistance. Please note: the link in the email will expire in 24 hours.

Thank you for your request to update your email

There doesn’t seem to be a match with the details you have entered and our records. Let’s fix this! Please contact us on 131 691 between 8.30am – 5pm Monday to Friday or complete our Contact us form

Update your email

Submit this form to update your details for our eBilling service.

To receive bills in your email, complete register for eBill request.

Please provide your new email. We will send all future bills to this email.



Sorry, we are unable to identify you based on the information you provided. Please review your information and try again.
For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, an unknown error has occurred. Please try again. If you continue to have difficulties, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, you have not registered for eBill. Please complete the eBill request. For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Switch to Paper Bills - City West Water